Hi, I'm Chase DeCoster.

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About Me

Detail-oriented Cloud & Support Engineer with 4+ years of experience in technical support and cloud infrastructure. Skilled in troubleshooting, cross-team collaboration, and optimizing cloud solutions for performance and cost efficiency. Proficient in Infrastructure as Code, deployment automation, and technical communication. Passionate about streamlining operations and enhancing cloud environments. Seeking to leverage my experience in a Technical Account Manager (TAM) or Cloud Engineer role to drive customer success and cloud innovation.

I built this webpage as part of the Cloud Resume Challenge.

Certifications

AWS Solutions Architect Associate

November 2022

AWS Solutions Cloud Practitioner

January 2021

Coursera Google IT Support Fundamentals

August 2022

Work

IDBS

Cloud Support Analyst - Boston, MA March 2023 - Present

  • Act as a primary point of contact for customers, coordinating with cross-functional teams to escalate and resolve high-priority technical cases, ensuring customer satisfaction and adherence to SLAs
  • Lead troubleshooting efforts for complex technical challenges, ensuring timely resolutions and maintaining high levels of customer satisfaction
  • Utilize Salesforce to track customer interactions, manage tickets, and maintain accurate client records to ensure a seamless customer experience.
  • Facilitate and manage escalations by coordinating meetings with stakeholders to accelerate the delivery of solutions.
  • Collaborate with product and engineering teams to develop support processes, troubleshooting steps, and solutions to create an internal and external knowledge base in Confluence.

Cloud City Architects

Cloud Engineer - New York, NY August 2022 - March 2023

  • Create and maintain internal documentation
  • Configure AWS cloud infrastructure for maximum technical and budgetary efficiency
  • Manage IAM groups/users and Linux server authorization
  • Manage Docker containers to ensure consistent application performance across environments.
  • Monitor VPC Flow Logs and network traffic
  • Plan and implement network security measures to protect data, software and hardware.

Granite Telecommunications

Network Support Analyst - Quincy, MA • May 2021 - August 2022

  • Utilized proprietary Cornerstone ticketing system to track and resolve client concerns
  • Assessed, triaged, and resolved ethernet circuits and PRI/POTS systems
  • Coordinated with the NOC and network engineer team to facilitate prompt resolution of incidents
  • Assisted field techs with installation/troubleshooting using remote access technologies i.e SSH
  • Provided training, support, and mentorship to new hires
  • Received continuous positive feedback from clients and consistently ranked no. 1 in productivity

Boston Public Schools

Behavioral Specialist Boston, MA • December 2017 - August 2019

  • Provided one-on-one behavioral interventions for autistic youth
  • Consulted and collaborated with educators and parents in regards to student progress
  • Documented analyzed students’ weekly progress and reported outcomes during team meetings

International Language School

ESL Teacher - Taipei, Taiwan • August 2012 - March 2016

  • Taught English to Taiwanese youth ages 5-12
  • Provided one-on-one private English lessons to adults
  • Created daily lesson plans and provided curriculum feedback improvements

Skills

  • Amazon Web Services
  • Linux/RHEL
  • Terraform
  • Docker
  • Kubernetes
  • Jenkins
  • Python
  • JavaScript
  • HTML
  • CSS
  • NoSQL
  • SQL
  • Git Ops / Git
  • VS Code Studio
  • LAN Networking
  • Cisco IOS
  • Juniper Networking devices
  • Windows
  • Mac OS